Recurso 1

CRM

Microsoft Customer Service

CRM

Microsoft Customer Service, get customers for life

Discover the comprehensive solution that offers connected and consistent technical support across all channels. Customer service by WhatsApp, Chat, Facebook, and any conventional channel.
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Incident resolution or sales management

Channeling of requests, case management, referral and planning of interdepartmental tasks. Incident resolution and automation database. The new voice channel optimizes omnichannel customer experiences.

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Engage with customers on the channel they prefer

Chat, SMS, email, phone or Facebook Messenger. Let customers choose how they want to engage with your brand using omnichannel capabilities or the channel integration framework to add any channel. Quick adaptation to customer feedback in real time. Enhance your knowledge base with insights from information search insights.

Anticipate customer needs

Design telemarketing campaigns. Design management protocols that interact with customers. Let agents get answers faster.

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Equip your teams with improved productivity tools

Easily move from one task or open case to another. Interact faster with experts. Analyze customer feedback and act accordingly. Analyze technical support knowledge comprehensively. Track success using key performance indicators.

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RELATED SOLUTIONS

CRM News

Digitise and streamline business processes with high-performance business process management (BPM) tools, e.g. case management tools.

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