Channeling of requests, case management, referral and planning of interdepartmental tasks. Incident resolution and automation database. The new voice channel optimizes omnichannel customer experiences.
Chat, SMS, email, phone or Facebook Messenger. Let customers choose how they want to engage with your brand using omnichannel capabilities or the channel integration framework to add any channel. Quick adaptation to customer feedback in real time. Enhance your knowledge base with insights from information search insights.
Design telemarketing campaigns. Design management protocols that interact with customers. Let agents get answers faster.
Easily move from one task or open case to another. Interact faster with experts. Analyze customer feedback and act accordingly. Analyze technical support knowledge comprehensively. Track success using key performance indicators.
At Lãberit we put all our knowledge at your service. Technicians, professionals and experts create specialized content every week to keep you up to date with the latest technology.
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By Aitor Pilán de Miguel, DirCom of Lãberit
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By Esteban Anguita, Marketing Director at Lãberit
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Digitise and streamline business processes with high-performance business process management (BPM) tools, e.g. case management tools.
