Recurso 1

CRM

Microsoft Field Service

CRM

Microsoft Field Service solves customer problems the first time.

It combines workflow automation, scheduling algorithms, and mobility to empower mobile employees when working on troubleshooting at customer sites.
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Proactive service

Ensure consistency and reliability of operations by predicting, detecting and resolving issues before customers even know they exist.

Optimizing schedules with AI

Provide customers with exceptional service experiences, while optimizing costs and resources by dispatching technicians when and where they are most needed.

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Incident resolutions

It ensures customer trust and loyalty by giving technicians and service managers the tools and information they need to solve problems the first time.

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Improve efficiency and save resources

It provides a unique interface to ensure the efficiency of agents and technicians. Work orders are collected from channels such as email, phone, chat, and device telemetry.

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RELATED SOLUTIONS

CRM News

Digitize and streamline business processes with high-performance business process management (BPM) tools, such as case management tools.




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